Get deeper insights into your 3CX data, convert your raw 3CX data to beautiful charts and reports
JEDWare is a brand new and innovative 3CX add-on that helps you optimize the use of your 3CX solution.
JEDWare comes with a bunch of features, that make it easier to get deeper insights into your 3CX call data, including a full call flow for each call.
Dive into metrics with reports and charts for individual agents and queues, or search for a specific number. Keep track of agents’ live status and queues directly from the custom wallboard, all in real-time.
Change prompts, block specific numbers and activate the queue watcher to avoid missing out on important calls, even when agents are unavailable – all with just a few clicks in the web app.