Diamond are pleased to announce they have been awarded Ricoh Premier Business Partner Gold Accreditation.
With customers demanding a higher standard of customer service from their suppliers, the award was developed to recognise and be awarded to only a select few suppliers that operate to the highest and most advanced levels of customer service. Owen Macfarland from Ricoh told us:
“It was a pleasure to present this award to The Diamond Group, a company that we’ve worked with for many years and that deliver exceptional customer service. Only 10-20% of our clients receive this accreditation. The criteria for receiving it and keeping it means that their services must be kept up to our very high standards as they are monitored yearly, so it’s congratulations all round to the Diamond team.”
In becoming a Certified Partner Diamond had to demonstrate their business is customer-centric, improve efficiency within their service operations, drive performance improvement and improve profitability.
John Burns was presented with the award by Owen Macfarland, Business Partner Manager for Ricoh UK Ltd. John concluded:
“We’re honoured to receive this accolade from Ricoh and pleased that our hard work, determination and customer service has been recognised on such a grand scale.”