The Diamond Group is based in Gateshead and we pride ourselves on the service we provide to local businesses. We hear regularly that what sets us apart from our competitors is how easy it is to get in contact with any department and how fast we are in handling any issues that may arise.
In a recent customer survey our clients rated us 9.4/10 for both ‘ease of communication’ and ‘customer satisfaction’ and it is these high standards that we continuously aim for. It’s why we refuse to have telephone auto attendants and why we make sure you can speak to someone straight away when you give us a call.
Get in touch today on 0191 519 3700 or email us at email@example.com to see how we can help your business.
One of the main things that make us different is that unlike most in the North East, we offer much more than just an individual service such as IT or Telecoms or Printers.
Unfortunately with electronic equipment, things don’t always do or work exactly the way you want them to. Therefore, because your business equipment and services are all interconnected, it means that problem solving or query handling becomes increasingly difficult when several parties become involved.
Imagine your photocopier isn't scanning to your email address. You call your copier company when, in fact, it's an issue with your IT network. There then follows the communication between your IT and Copier supplier to decide who's responsible followed by another potential call-out with further costs and further delays. This is just one of the possible scenarios like this one that all ultimately lead to longer waiting times which cost your business.
Here, at Diamond, your potential problems could be resolved significantly faster as we are one of the few companies in the North East that can handle all of your IT, Copiers, Printers and Telecoms. This, in turn, means no more waiting around for companies to pass the blame on to each other; no additional call out fees, and faster query handling. Our team works together and gets straight into tackling any issue.
Furthermore, we also offer discounted rates for those businesses that choose to take more than one service of ours, so don't hesitate to contact us on 0191 519 3700 or email us at firstname.lastname@example.org to find out more.