As a successful and long established service provider Diamond are now looking to recruit an experienced IT Technician to work alongside their existing engineers providing remote and field-based IT support to their North East clients.
The successful candidate will have a proven track record in the sector of providing a high-level of customer satisfaction and ability to meet service level agreements. In addition, they will need to have exceptional customer service skills, enthusiasm, determination and the will to succeed.
You will be required to work shift hours on a rota basis, for which a shift allowance will be paid, in order to meet the needs of the business.
Your role will involve carrying out a wide range of support work, travelling to various locations throughout the North East, therefore, candidates must hold a full driving licence.
Experience of server operating systems is essential along with Active Directory and MS-Exchange Cloud services. Would suit a well organised person with experience in commercial IT support.
An MCP, MCSE, CCNA, or equivalent will be preferred although knowledge and understanding of the following will take precedence:
Setup and troubleshooting of server-based networks.
Configuring and troubleshooting remote login procedures, server email facilities, switches, routers, wireless networks/vLANs, ASA firewall, VPNs, etc.
Administration and support of cloud based services.
Setup and configuration of VoIP telephone systems would be an advantage but not essential as full training will be provided
Hands-on experience of data cabling and hardware installation and fixing would be an advantage but is not essential.
The ideal candidate will be a skilled and capable individual with a strong desire to progress their career within a leading IT services company.