Ricoh’s certification programme is developed to identify dealers who exceed customer expectations through a market leading sales and service offering.
Ricoh’s certifications focus on four areas of key customer importance: customer service delivery, using quality supplies, production print and managed document services capabilities. Systems Technology met the highest standards in all these areas.
The Ricoh certification programme identifies those dealerships that operate to the highest standards both internally within their business and externally to their customers. Each certification is a clear recognition of investment in people, processes and technology from a sales and customer service perspective.
Every dealer achieving certification has been rigorously assessed and annually audited to ensure that quality standards are maintained. In this way, as a potential customer, you can be confident that the solutions and service being proposed will satisfy your requirements. Each certification awarded demonstrates that dealer’s commitment to the following core values:
Achievement of industry best practice
Attainment of the highest quality standards
Premium service to ensure product maximum product performance
Highly skilled staff and capabilities to meet customer needs
Consultative sales approach
Customer-centric systems and processes
Ability to present a sophisticated offering in clear and easy to understand manner
Commitment to customer feedback and continuous improvement